Help & support
Read the docs or reach a person: send a support request from inside Mailhopper and follow the reply in a thread.
Find your way to an answer, or reach us directly. Everything is under Help in the sidebar.
Send a support request
Open Help and fill in Contact support with a subject and your message. When you send
it, Mailhopper gives you a ticket number (like MS-XXXXX-01) so you and we can refer to
the same request. Send another anytime.
Your client ID is shown on the Help page. Mentioning it helps us find your account faster if you write in about something specific.
Follow the reply
Your requests are listed under Your tickets on the Help page. Open one to read the whole back-and-forth and reply from inside the thread.
When we reply, you also get an email at your sign-in address, so you'll know without checking back. Reply to that email or answer in the thread; either way, your message lands on the same ticket and reopens it.
A ticket stays open while it's being worked on and is marked solved once it's resolved. Replying to a solved ticket reopens it, so a follow-up is never lost.